We are SBI Securities (Hong Kong) Limited (Central Entity Number: BGB729) (“Company”, “we”, “our” and “us”). We are committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements under applicable laws and regulations. We are equally committed to ensuring that all our employees and agents uphold these obligations. This policy explains how we manage personal information of our clients (“you” and “your”) within the Company.
How we collect personal information
The processes through which we may collect personal information about you may include (but is not limited to):
- where you open an account with us;
- when you request for products or services from us;
- when you submit a query or request to us;
- from public sources; and
- from third parties who are entitled to disclose that information to us.
We may be required by law to collect certain types of personal information about you, including under anti-money laundering and counter-terrorist financing legislation and in order to meet our regulatory obligations.
Where we collect personal information from you, we will request the information from you directly. However, in some cases we may collect personal information from a third party, such as through your representatives, your affiliates, public sources or other third parties.
Types of personal information collected
The types of personal information that we may collect and hold about you may include (but is not limited to):
- identification information, such as your name and date of birth;
- contact information, such as your postal address, email address and telephone number;
- financial information, such as bank account or other payment details;
- details of any products or services that we provide to you;
- information about how you use the products and services we provide; and
- records of our communications with you, including any emails or messages you send us.
Without this information, we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.
Purposes for which we use personal information
We may use personal information that we collect about you for the following purposes, including but not limited to:
- to verify your identity when you are dealing with us;
- to determine your eligibility for any of our products or services;
- to enable us to provide our products and services to you;
- to answer your queries and requests;
- to comply with our legal and regulatory obligations;
- to carry out market analysis and research;
- to monitor use of our products and services;
- to assess, maintain, upgrade and improve our products and services;
- to carry out education and training programs for our staff;
- to manage and resolve any legal or commercial complaints or issues;
- to carry out planning and forecasting activities and other internal business processes; and
- to keep you informed about our activities.
Use of personal information in direct marketing
We may from time to time use your personal information in order to send you marketing materials about products and/or services, including but not limited to:
- equity trading services;
- institutional sales services; and
- research reports.
You may withdraw your consent to use of your personal information by us for above direct marketing purposes. We shall cease using your personal information without charge after receipt of your request by contacting our privacy compliance team at privacy_info@sbisec.com.hk.
People to whom we disclose personal information
We may share personal information about you with the following parties, including but not limited to:
- your representatives, advisers and others you have authorised to interact with us on your behalf;
- our staff who require such information to perform their duties;
- related entities within our corporate group, including entities located outside of Hong Kong;
- our business partners, agents and service providers;
- third parties through which orders may be executed or processed;
- payment system operators and financial institutions;
- prospective purchasers of all or part of our business or shares in our Company or a related entity;
- professional advisers who we engage to provide advice on our business; and
- government authorities and regulators who ask us to disclose that information, or to other people as required by law.
Storage and security of personal information
We store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. We may also keep physical copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats that we become aware of.
Retention of personal information
Your personal information will not be kept for longer than required.
We may retain your personal information for a period of 7 years. At our discretion, we may retain personal information for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.
Access to and correction of personal information
You have the right to have access or correct any of your personal information held by us, such requests may be made in writing to our privacy compliance team via email at privacy_info@sbisec.com.hk.
To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases, we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of such fees before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will inform the reason why we cannot comply with your request.
Complaints
We strive to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and believe we may have breached any applicable privacy laws, or any other relevant obligation, please contact our privacy compliance team using the contact details set out below. We will make a record of your complaint and refer it internally for further investigation. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.
Changes to this policy
We reserve the right to amend or update to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new or updated laws and regulations. The latest version of this policy will always be available on our website.
Contact details
If you require any further information from us on privacy matters, please contact our privacy compliance team at privacy_info@sbisec.com.hk.
Version: September 2021